Shep Hyken’s “Top Ten Customer Service and Customer Experience Predictions for 2023”


by Julia Sweeney, Thursday, January 12, 2023

Customer Experience vs Patient Experience

Shep Hyken, customer service expert and New York Times bestselling business author offers his “Top Ten Customer Service and Customer Experience Predictions for 2023.” We agree with his take, and know that his predictions, while geared toward the ‘customer experience’ are also spot on when we look at the patient experience landscape. 


We also believe in Eyedog.US as an empathetic tech solution, designed to help Healthcare Systems improve the patient experience, by offering digital wayfinding that works in the notoriously complicated healthcare setting. Want to get a start with an innovative digital wayfinding solution, that will also help your healthcare system hit many of Hyken’s top trends? Get started with Eyedog.US.

Posts:

  1. 01/24/2023
    Todd J. Fisher on the Value of Eyedog Digital Wayfinding
  2. 01/19/2023
    Environment Matters: Our Thoughts on Freakonomics Radio Episode 529. “Can Our Surroundings Make Us Smarter?”
  3. 01/12/2023
    Shep Hyken’s “Top Ten Customer Service and Customer Experience Predictions for 2023”
  4. 01/05/2023
    New Year - New Approach to Wayfinding! Check out our new Eyedog.US Info Magazine!
  5. 12/21/2022
    Warm Holiday Wishes & A Happy New Year from Eyedog.US!
  6. 12/05/2022
    Which One Feels More Comfortable to Use?
  7. 11/29/2022
    Ralph Michels Explains Why People Often Get Lost in Hospitals
  8. 11/21/2022
    Happy Thanksgiving!
  9. 11/14/2022
    Anxiety & The Patient Experience
  10. 11/11/2022
    Eyedog.US Q4 Newsletter - 2022
  11. 11/02/2022
    Winter is Coming. Is Your Facility Ready?
  12. 10/25/2022
    Nudging Healthcare in a New Direction
  13. 10/21/2022
    Eyedog Would Have Helped
  14. 10/13/2022
    Healthcare Technology & The Patient Experience
  15. 10/04/2022
    Attention and Experience: Inextricably Intertwined
  16. 09/28/2022
    The Attention Economy vs the Patient Experience
  17. 09/22/2022
    Improved Digital Wayfinding: Implementation & Adoption Services Make the Difference
  18. 09/14/2022
    Poor Wayfinding is Costing Hospitals Thousands of Dollars Annually
  19. 08/18/2022
    Top 10 Benefits of using Digital Wayfinding with Eyedog.US
  20. 08/04/2022
    Kay Via’s take on Eyedog & the Patient Experience
  21. 07/15/2022
    Eyedog.US Newsletter - Q3
  22. 06/23/2022
    Accidents and Mishaps Happen - Learn How Wayfinding can Support New Patients and Visitors this Summer
  23. 04/28/2022
    Eyedog.US Newsletter - Q1
  24. 04/20/2022
    Eyedog.US Newsletter - Q2
  25. 04/12/2022
    Apps That Pay Attention
  26. 03/17/2022
    The Differences Between Indoor Navigation Systems
  27. 03/02/2022
    See Eyedog.US Photo Landmark Navigation in Action!
  28. 02/23/2022
    How to Improve Patient Experience with Digital Wayfinding
  29. 02/10/2022
    Five Benefits to Using Digital Wayfinding to Showcase Your Healthcare Design
  30. 01/27/2022
    Meet Eyedog.US!
  31. 01/25/2022
    Q1 Newsletter
  32. 12/16/2021
    The Holidays Are Stressful. Eyedog Can Help.
  33. 12/09/2021
    Self-Service Technology in Healthcare
  34. 11/30/2021
    What is digital wayfinding? More on Photo Landmark Navigation. And why isn’t signage enough?
  35. 06/25/2020
    Hospital Communications in the Age of Pandemic
  36. 03/20/2020
    COVID-19 Pushes Us to Communicate Broadly with our Community

Press:

  1. 04/19/2022
    Pomona Valley Hospital Medical Center and Eyedog.US Implement Innovative Digital Indoor Navigation Solution
  2. 01/25/2022
    Vail Health and Eyedog.US Implement Cutting-Edge Digital Indoor Navigation Solution
  3. 09/14/2021
    Intraprise Solutions and Eyedog enter exclusive distribution agreement to offer digital wayfinding software in the US and Canadian markets