Shep Hyken’s “Top Ten Customer Service and Customer Experience Predictions for 2023”
Shep Hyken, customer service expert and New York Times bestselling business author offers his “Top Ten Customer Service and Customer Experience Predictions for 2023.” We agree with his take, and know that his predictions, while geared toward the ‘customer experience’ are also spot on when we look at the patient experience landscape.
We also believe in Eyedog.US as an empathetic tech solution, designed to help Healthcare Systems improve the patient experience, by offering digital wayfinding that works in the notoriously complicated healthcare setting. Want to get a start with an innovative digital wayfinding solution, that will also help your healthcare system hit many of Hyken’s top trends? Get started with Eyedog.US.
Posts:
- 01/24/2023
Todd J. Fisher on the Value of Eyedog Digital Wayfinding - 01/19/2023
Environment Matters: Our Thoughts on Freakonomics Radio Episode 529. “Can Our Surroundings Make Us Smarter?” - 01/12/2023
Shep Hyken’s “Top Ten Customer Service and Customer Experience Predictions for 2023” - 01/05/2023
New Year - New Approach to Wayfinding! Check out our new Eyedog.US Info Magazine! - 12/21/2022
Warm Holiday Wishes & A Happy New Year from Eyedog.US! - 12/05/2022
Which One Feels More Comfortable to Use? - 11/29/2022
Ralph Michels Explains Why People Often Get Lost in Hospitals - 11/21/2022
Happy Thanksgiving! - 11/14/2022
Anxiety & The Patient Experience - 11/11/2022
Eyedog.US Q4 Newsletter - 2022 - 11/02/2022
Winter is Coming. Is Your Facility Ready? - 10/25/2022
Nudging Healthcare in a New Direction - 10/21/2022
Eyedog Would Have Helped - 10/13/2022
Healthcare Technology & The Patient Experience - 10/04/2022
Attention and Experience: Inextricably Intertwined - 09/28/2022
The Attention Economy vs the Patient Experience - 09/22/2022
Improved Digital Wayfinding: Implementation & Adoption Services Make the Difference - 09/14/2022
Poor Wayfinding is Costing Hospitals Thousands of Dollars Annually - 08/18/2022
Top 10 Benefits of using Digital Wayfinding with Eyedog.US - 08/04/2022
Kay Via’s take on Eyedog & the Patient Experience - 07/15/2022
Eyedog.US Newsletter - Q3 - 06/23/2022
Accidents and Mishaps Happen - Learn How Wayfinding can Support New Patients and Visitors this Summer - 04/28/2022
Eyedog.US Newsletter - Q1 - 04/20/2022
Eyedog.US Newsletter - Q2 - 04/12/2022
Apps That Pay Attention - 03/17/2022
The Differences Between Indoor Navigation Systems - 03/02/2022
See Eyedog.US Photo Landmark Navigation in Action! - 02/23/2022
How to Improve Patient Experience with Digital Wayfinding - 02/10/2022
Five Benefits to Using Digital Wayfinding to Showcase Your Healthcare Design - 01/27/2022
Meet Eyedog.US! - 01/25/2022
Q1 Newsletter - 12/16/2021
The Holidays Are Stressful. Eyedog Can Help. - 12/09/2021
Self-Service Technology in Healthcare - 11/30/2021
What is digital wayfinding? More on Photo Landmark Navigation. And why isn’t signage enough? - 06/25/2020
Hospital Communications in the Age of Pandemic - 03/20/2020
COVID-19 Pushes Us to Communicate Broadly with our Community
Press:
- 04/19/2022
Pomona Valley Hospital Medical Center and Eyedog.US Implement Innovative Digital Indoor Navigation Solution - 01/25/2022
Vail Health and Eyedog.US Implement Cutting-Edge Digital Indoor Navigation Solution - 09/14/2021
Intraprise Solutions and Eyedog enter exclusive distribution agreement to offer digital wayfinding software in the US and Canadian markets